Privacy Policy

1. Who We Are

Synapl Inc. ("Synapl", "we", "us", or "our") operates the Synapl platform. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website and services.

For privacy-related questions, contact us at legal@synapl.com.

2. Information We Collect

We collect information you provide directly, including:

• Account information such as name, email address, and organization details.
• Billing information such as payment method and billing address.
• Content you upload, including saved assessments, protocols, notes, and team settings.
• Communications with us, including support requests and feedback.

We also collect information automatically, such as:

• Device and browser information, IP address, and operating system.
• Usage data, including pages visited, features used, and interactions with the platform.
• Cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use personal information to:

• Provide, maintain, and improve the platform.
• Process payments and manage subscriptions.
• Communicate with you about your account, security updates, and support.
• Analyze usage trends and improve user experience.
• Comply with legal obligations and protect our rights.

4. Legal Basis for Processing

For users in the European Union and other regions with similar laws, we process personal data based on one or more of the following legal grounds:

• Performance of a contract with you.
• Your consent, which you may withdraw at any time.
• Compliance with a legal obligation.
• Our legitimate interests, such as improving our services and keeping our platform secure.

5. How We Share Information

We do not sell personal information. We may share it with service providers who help us operate the platform, such as hosting providers, payment processors, and analytics services. We may also disclose information if required by law or to protect our rights and safety.

6. International Transfers

Synapl operates in Canada, the United States, the Czech Republic, Spain, and other jurisdictions. Your information may be transferred to and processed in countries other than your own. We use appropriate safeguards, such as standard contractual clauses, to protect personal data when transferred internationally.

7. Data Retention

We retain personal information for as long as necessary to provide the service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize it in accordance with our retention schedule.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us at legal@synapl.com.

9. Security

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

11. Children's Privacy

The platform is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new "Last updated" date and notify you of material changes.

13. Contact Us

For questions or requests about this Privacy Policy, contact Synapl Inc. at legal@synapl.com.